FAQ

Can I change the name on the card?

If it is a plastic card, the name in the plastic cannot be changed; however, this personalization should not affect its usage. For virtual rewards, the name associated with the virtual account can be modified during the registration process.

Which payment methods does Blackhawk Network accept?

We accept Visa, Mastercard, American Express, Discover, Diner’s Club and personal or business checks. (Note that if you mail us a check, there may be a hold on your order for up to eight business days.) ACH and wire transfer payment methods are also available for orders placed with an account executive. To reach our sales team, please call 866.353.4877  Monday–Friday from 8AM to 5PM ET.

Which verification methods are used?

We use Address Verification Service (AVS) for all credit card orders to verify accurate billing addresses. Orders with an invalid billing address cannot be processed. For security purposes, we may request additional information to validate your order. We reserve the right to cancel orders that do not meet our verification standards.

What is your privacy policy?

Blackhawk Network is very committed to protecting your privacy. We want you to be a repeat customer, and we will not jeopardize that relationship. For detailed information concerning our privacy policy, click here.

Do gift card users receive the lowest retail price (e.g., cash vs credit pricing at gasoline stations)?

Merchants set all retail prices and policies, whether company-owned retail outlets or independent businesses. In fact, it is against state and federal statutes for Blackhawk Network to set or interfere with retail pricing.

Why did I receive this card?

Many companies use Blackhawk Network to purchase reward or incentive cards for their employees, clients or customers. The specific reason why the reward or incentive card was purchased for you is not shared with us. Rest assured, this is not a credit or debit card, so no charges are taken from you, and it was already paid for by the company that sent you the card. For more details, we recommend contacting the company that purchased your card.

How do I use my card?

You may use your Mastercard® or Visa® Reward Card to obtain goods or services everywhere Debit Mastercard or Visa debit cards are accepted. When you make a purchase, you should ask the cashier to run it as a Credit transaction.

What is the card limit or balance?

The card balance can be checked at omnicard.com/cards  by selecting “Check Balance” from the options. You will need to enter the 16-digit card number and the 3-digit CVV/CVN from the back of the card and then select the “Check Balance” button. There is no fee to check your balance.

How do I activate my card?

Your card may already be activated. In order to check, go to omnicard.com/cards and select “Activate Card” from the options. You will need to enter the 16-digit card number and the 3-digit CVV/CVN from the back of the card and then the “Activate Card” button.

How can I set or change the PIN number?

To set or change the PIN, visit our website, omnicard.com/cards and select “Card PIN Info”. You will need to enter the 16-digit card number and the 3-digit CVV/CVN from the back of the card to create your own PIN. As an alternative you can swipe the card as CREDIT in order to avoid the POS requiring a PIN to complete the transaction.

Does my card expire?

YES, prepaid cards do expire. Your card expires on the date printed on the front of your card. Once that expiration date is reached, your card will no longer be usable and the funds will not be accessible. We strongly recommend that you use your card well ahead of the expiration date.

 

Gift cards do not expire, and do not have an expiration date printed on the card.

Do gift cards have expiration dates or non-use fees?

It’s important for you to understand all the facts about your gift card. Although the majority of the cards we issue do not have expiration dates or card fees, please read the Terms & Conditions of each gift card as shown on the respective gift card page of our site. Note that Blackhawk Network issues the 76, Choice, Conoco, ExxonMobil, Phillips 66, Sunoco, Chevron and Texaco branded gift cards; these brands do not have expiration dates or non-use fees associated with their cards.

 

Gift cards do not expire, and do not have an expiration date printed on the card.

Are there any service fees?

A Foreign Transaction Fee of 3% of the purchase value is charged for foreign transactions.

If your card is lost or stolen, a $5 Replacement Card Fee will be charged to replace your card.

If your card has ATM access: A $2 Fee for ATM Withdrawal (USA) to withdraw cash from a U.S. ATM, a $4.75 Fee for ATM Withdrawal (International) to withdraw cash from a foreign ATM, and a $.75 Balance Inquiry to retrieve your balance at an ATM.

Can I use the card more than once?

Yes. Most cards we offer are “multi-use cards,” which means that you can use them on more than one occasion. Multi-use cards will decrease in value each time that you use them, until the balance on the card is zero. After the balance is zero, you can either reload the gift card (brand dependent) or simply throw it away.

How can I check my card balance?

Before you go shopping, you should know how much money you have available on your gift card. Merchants cannot tell you how much money you have remaining on the card. You can check your balance anytime by clicking on the Check Balance link on this website.

Why is the balance of my card lower than what it should be?

If you were making a purchase and the transaction was either canceled out by the merchant or declined, the merchant transaction system most likely put a hold on those funds. This hold is common with some transactional systems where the merchant is authorizing the amount of the transaction, but not taking the funds until a later time. For instance, if you buy a product online, you may see that your card is not charged until the product ships.

 

When this occurs, if your purchase was not finalized, the merchant will issue those funds back onto the card—note that this process can take 7–10 business days. For further card balance questions, call the toll-free number on the back of your card to speak with an agent.

Can I use my card at an ATM?

Some of the Visa Reward Cards we issue do have ATM access. Check the back of your card to know for sure. If your card has ATM access, the fees will be described. If the back of your card does not contain ATM usage fees, then your card does not have ATM access.

 

When this occurs, if your purchase was not finalized, the merchant will issue those funds back onto the card—note that this process can take 7–10 business days. For further card balance questions, call the toll-free number on the back of your card to speak with an agent.

How can I return a damaged card, or a card with a balance that will not work?

Please refer to the number on the back of the gift card to reach the retailer’s customer service team. For problems with an SVM issued gift card brand including 76, Chevron, Choice Hotels, Conoco, ExxonMobil, Phillips 66, Sunoco, and Texaco visit our Gift Card Returns website by clicking www.GiftCardReturns.com. 

Why was I not able to use the card for an online purchase?

Most online shopping carts have a security measure in place to verify the “billing address” and name associated with the credit or debit card. When your card was purchased, your address and/or name may not have been assigned to the card. To update this information:

  • Go to omnicard.com/cards and select “Register Card” from the options. You will need to enter the 16-digit card number and the 3-digit CVV/CVN from the back of the card and then select the “Register Card” button. Then follow the instructions to input your home address.
  • Contact Customer Service at 1.877.357.4975. 

 

Then when using the card online, make sure to use the address you registered the card under as the Billing Address in the shopping cart.

Why was my card declined at a restaurant?

Restaurants and other service merchants often run a card for 20 percent more than the total bill to cover gratuity. If the card will not cover the additional amount, ask the cashier to run the card for the amount available. Be prepared to pay the gratuity or bill difference with another form of payment.

Why wasn’t I able to use my card at a gas station?

Payment processing terminals at gas stations may vary. In general, the best way to use your card at a gas station is to pay inside. Tell the attendant to only charge the amount you specify and to run the card as a “credit” transaction.

Do you provide refunds for purchased gift cards?

Remaining card balances may be subject to refund as required by law. Although we may ask qualifying questions, there is no need to mail in your card(s) or complete any form. Please call customer service at 800.786.8028 Monday–Friday 8:00 a.m. to 5:00 p.m. CT, excluding holidays, to request a refund for:

  • A specific brand we issue (including, but not limited to 76, Chevron, Choice Hotels, Conoco, ExxonMobil, Phillips 66, Sunoco and Texaco)
  • A Blackhawk Network–issued card that has a value of $10 or less

 

On occasion, merchant transaction systems are not set up to check your card’s balance before authorizing the transaction; these processing errors can lead to declines.

Why is my card not working?

The most common answer to this is the purchase amount you were attempting may have been greater than the available balance on your card. To verify if this is the case, please check your card balance and make sure it is equal to or more than your purchase amount.

On occasion, merchant transaction systems are not set up to check your card’s balance before authorizing the transaction; these processing errors can lead to declines.